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Gaussin's services

As a creator of global handling solutions, we study the needs of each customer case-by-case.

Our experts team will assist you in your maintenance of your equipment to find the best solution to your situation. Entrusting your equipment to Gaussin, it’s means choosing the peace of mind and controlling your costs.

Our experts systematically apply a feedback analysis method (RETEX) to continues the improve the safety of our products.

Don’t worry, our service department takes care of everything!

POWERPACK by GAUSSIN

01

Maintenance Service

02

Leasing

03

Troubleshooting and technical support

04

Spare parts

05

Training

Maintenance Service

Maintenance contracts adapted to your operating mode.
GAUSSIN provides you with specialized maintenance services adapted to your needs.
GAUSSIN takes account of your productivity requirements, your operating mode and maintenance schedules to offer an attractive formula suited to your establishment.
GAUSSIN expert technicians perform diagnosis of your equipment to offer the appropriate repair solution and give new life to your equipment.

Leasing

As a creator of global handling solutions, Gaussin, through its subsidiary LEADERLEASE, also offers rental solutions for its equipment.

Troubleshooting and technical support

Our business success is based above all on the skills, availability and speed of action of our technical team.

Our Hot Line allows us to quickly take your request into account and organize a remote troubleshooting or an on-site intervention as soon as possible to limit the downtime of your equipment.

Our technicians are specialized in mechanical, hydraulic, electrical, automatic or maintenance.

They have a continuous training plan enabling them to follow all the technological developments of the various materials that we market.

Finally, expert technicians are trained in the detection of potential risks and opportunities for product improvement.

Spare parts

Contact us whenever you need genuine replacement parts.
GAUSSIN can also provide you with a stock of spare parts adapted to your business activity in order to ensure maximum availability.

Gaussin parts meet the following 3 criteria:

• Quality: our purchasing and engineering teams supervise selection of component supplies and strict compliance with specifications.
• Reliability: finding the best sub-contractors to supply optimum quality and highly innovative parts that guarantee premium performance levels.
• Performance: each part we provide has been carefully selected. Selecting lower standards for parts can compromise the functioning and original performance of your equipment

Training

A field-based approach focused on experience sharing.
Benefiting from user contact and experience acquired on the field, the GAUSSIN training policy is realistic and voluntary. Realistic since the accumulation of minor problems is both time-consuming and costly for users. Voluntary since GAUSSIN considers it is its duty to share its experience and expertise with all its partners.
Each purchase is the object of a training course revolving around 3 themes:
• Knowledge of the After Sales Service communication mode and the various contact persons available.
• Learning how to safely drive and operate the vehicle
• Learning how to take care of the vehicle (maintenance, cleaning, preventive maintenance, level 1 and 2 repairs).

PORT AUTOMATION IN SURABAYA

Spare parts and Maintenance materials

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